About Us
Our Operations
Peter Gavin, the President of Polylok Inc., leads a continuously growing company from the corporate office in Wallingford, Connecticut. He is involved daily with all aspects of the business, and can be counted on to ensure that the best products are accessible to our customers.
In 2015 Polylok established now has a facility in Ireland to meet the needs of our overseas customers in an increasingly efficient and cost effective manner. This is led by Alan Wright. Alan is an engineer with more than 17 years experience in onsite wastewater treatment industry both in Ireland, Europe and North America.
Polylok has a full time engineering and design team to focus on continually improving and creating new products. Charlie Brix, VP of Engineering, manages the engineering and design team.
Patrick Mulhall, VP of Sales, oversees a team of inside and outside sales representatives who assist customers throughout the United States, Canada.. Our sales team works together with engineering and design to share new product ideas.
Along with the main corporate shipping location in Connecticut, Polylok, Inc. utilises warehouses on the west coast, in the Midwest, and in Canada. Utilizing supplying warehouses throughout North America decreases the time and freight cost to supply customers in all parts of the United States and Canada.
Commitment to Customers
Polylok has strong roots in the precast concrete business, establishing our footing in the industry with United Concrete. United Concrete is the largest concrete precaster in New England, and we collaborate with them to determine what a concrete precaster needs and wants. Meeting the needs of United Concrete, along with many other businesses, has enabled Polylok to become the foremost supplier to the precast, drainage, and wastewater industries.
The Polylok, team takes great pride in offering exceptional customer service, delivering products that are unmatched by our competition, and striving to create new ways to meet the needs across multiple industries. Our goal is to remain the leader in providing innovative products to the precast, drainage, and wastewater industries.
The Polylok team is energised and focused on growing its business. In addition to serving our existing customers with current products, we are dedicated to innovating, continually introducing new products and improving upon existing products.
Refund policy
Sale of Goods and Supply of Services Act 1980 requires If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.
For smaller items you may return your purchase within 14 days for whatever reason of any new unused purchases (special orders or sale items are not returnable) that are in re-saleable condition for a full refund.
Return carriage costs are the consumers responsibility. Products must be unused and repacked as received and be in a resalable condition with all accessories and manuals included. It must be packaged correctly with an outward protective box to prevent damage to the product or it's packaging. Returns that are not packaged correctly and/or have address labels or sticky tapes applied directly to the sales packaging will not be accepted for return. For your own peace of mind please make sure you use a service that is insured and requires a delivery signature.
Warranty - If the item develops a fault after the above 14 days, and within the warranty specified for that brand, the customer can return that item to us for repair or replacement. Return carriage costs are the consumers responsibility. If a fault is found, we will repair or replace the item where necessary and we will ship the item back to the customer Free of charge. If no faults are found then shipping will be charged to ship this item back to you. Tanks to be dealt with on site.
Return Procedure
Polylok.eu offer a 14 day returns policy. Just send back the parcel to us, with receipt / packing slip, and we will process your refund as soon as we can.
Our returns terms & conditions are as follows:
- a) Item(s) must be returned and received within 14 days of original purchase
b) Returned items must be accompanied by our official returns form which can be downloaded and printed below
c) NB: Items must be in original condition with no tags removed and must be in original product packaging
d) If you request an exchange please clearly state this and we will contact you for payment for shipping of the replacement item
e) Polylok.eu do not cover the cost of returning the goods
f) Refunds will only be credited to the original payment method
g) Please allow up to 7 working days for refunds to be processed
It is your responsibility to ship the returned item(s) to us and to make sure they are securely and properly packaged. Please use a carrier that is insured and that requires a signature as proof of delivery.